Cancellation, Date Change & Refund Policy

1. Cancellations

The refund amount depends on how far in advance of check-in you cancel:

• 7 or more days before check-in: 100% refund of amount paid.
• 3 to less than 7 days before check-in: 50% refund of amount paid.
• Less than 3 days before check-in, or a no-show: the deposit is non-refundable.

2. Date Changes

Guests may change their stay dates free of charge once, provided at least 3 days' notice is given before the original check-in date and subject to room availability at the time of the request. If the new dates fall in a higher-priced period, the guest pays the price difference, if any.

3. Force Majeure

In cases of natural disaster, epidemic, or a travel restriction ordered by a competent government authority that prevents the stay from taking place, Sonata Resort & Spa offers unlimited free date changes or a 100% refund of the amount paid, at the guest's choice.

4. How to Request a Cancellation, Date Change, or Refund

Please send your request to salesgroup@sonataresort.com or our hotline, including your booking reference, name, and reason. We acknowledge requests within 24 hours and process them within 3 business days.

5. Refund Timing

Refunds are issued within 7–14 business days of approval, back to the original payment method (bank transfer or the corresponding payment platform).